Netland Customer Satisfaction Survey

We recently ran a customer satisfaction survey. Its role was to obtain objective and useful information in order to implement measures meant for increasing the quality of the services offered and to improve collaboration with our partners.

The answers were anonymous, precisely to increase the degree of objectivity in the results.

Between 85% and 93% of the responses gave the maximum level of satisfaction (5/5) in chapters such as the quality of the products / services offered, as well as the relationship with Netland representatives.

A pleasant surprise was the achievement of a Net Promoter Score of 92.8%. It was calculated, using a scale from 1 to 10, based on the answers to the question “How likely is it for you to recommend Netland Computers to an acquaintance or a business partner?”. The score is calculated by subtracting the percentage of customers who answer between 0 and 6 (detractors) from the percentage of those who answer 9 or 10 (promoters).

The industry we are a part of had an average NPS of 61 in 2023. Therefore, the above score pleases us, but also obliges us.

We thank our customers and promise them that we will continue to live up to this level of satisfaction.